Healthwatch Walsall: GP surgery methods of contact survey

Healthwatch Walsall is the independent local champion for health and social care services in Walsall. Part of our role is to understand the experiences of people who are using these services and to give people an opportunity to speak up and have their voices heard. On this occasion we would like to find out about your experiences of contacting your GP surgery.

This survey is intended to identify how easily/readily patients can contact their GP surgery to meet their healthcare needs.

The amount of times a patient takes to contact their GP surgery

Which methods they use such as by telephone or web-based communication

The reason(s) for the contact to the GP surgery

Are the patient healthcare needs being met with these forms of communication pre adn during Covid-19.

Your feedback is anonymous. Your information is important, and we must ensure that is used appropriately, secure safely, and is not passed on to other organisations without your permission. We will use your anonymous information with that from other people to write a report that is shared with Walsall CCG, Walsall Healthcare NHS Trust and published on the Healthwatch Walsall website.

If you agree to participate in this survey, please tock the box below. Our complete privacy statement is at the end of survey that clearly states how your information will be used by us, please do read it.

Q1I understand how my feedback will be used by Healthwatch Walsall and consent to take part in this survey.
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