Care and Support Services for People with a Learning Disability and/or Autism Survey.

Healthwatch Walsall is the independent local champion for health and social care services in Walsall. Part of our role is to understand the experiences of people who are using these services and to give people an opportunity to speak up and have their voices heard. On this occasion as part of our Transforming Care programme we would like to find out about your experiences of using community-based services for people with a Learning Disability and/or Autism in Walsall.  
Your feedback is anonymous. Your information is important and we must ensure that it is used appropriately, secured safely and is not passed on to other organisations without your permission. We will use your anonymous information with that from other people to write a report that is shared with Walsall CCG, Walsall Healthcare NHS Trust and published on the Healthwatch Walsall website.
If you agree to participate in this survey, please tick the box below. Our complete privacy statement is at the end of the survey that clearly states how your information will is used by us, please do read it.
Q1I understand how my feedback will be used by Healthwatch Walsall and consent to take part in this survey.
Q2
Q3Do you have a Learning Disability and/or Autism, or are you a carer of someone with a Learning Disability and/or Autism? Please tick all that apply
Q4Have you found it easy to access the right care and support services that you or the person you care for need?
Q5
Q6Do you or the person you care for receive appropriate mental health support in the community?
Q7What are your experiences of accessing mental health support in the community?
Q8
Q9Do the services that you or the person you care for use involve you in your care, support or Education, Health and Care (EHC) plans?
Q10Do you or the person you care for have any needs that are not met by community services?
Q11
Q12
The following questions are about you. You do not have to answer these questions but if you do it will help us to ensure that we have engaged with a range of people from the Walsall community.
Q13What age group are you in?
Q14What ethnic background do you identify as?
Q15What is your religion or belief
Q16What is your marital status
Q17What is your sexual orientation?
Q18Do you consider yourself to have a disability or long term condition
Privacy notice
Healthwatch Walsall (HWW) are your local voice for the public in the delivery of health and social care services. As part of our role we carry out evaluations of services to understand the experiences of people who are using them.

Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information is your consent. By completing and submitting the survey you are consenting to us using it. You are able to remove your consent at any time. You can do this by contacting HWW on the details below.
HWW are part of Engaging Communities Solutions (ECS). ECS are both the data controller and data processor in this instance. Simon Fogell is the Data Protection Officer.
Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information is your consent. By completing and submitting the survey you are consenting to us using it. You are able to remove your consent at any time. You can do this by contacting HWW on the details below.
The survey will ask you for your experience of using community-based care and suport services in Walsall for people with a Learning Disability and/or Autism. This could lead to you sharing information on your health needs/experiences. The information will be anonymised to remove any personally identifiable information. We assign a unique identifier to it in case you request us to stop using it. We will share the report with Walsall CCG, The Walsall Healthcare NHS Trust, the Local Authority, Walsall Health and Wellbeing, the Social Care and Health Scrutiny Committee as well as being published on the Healthwatch Walsall website for the wider public.
As part of the survey we ask for some information about you, but you do not have to give us this information to take part in the survey. We will ask you for your age, ethnicity, religion or belief, marital status, sexual orientation and whether you consider yourself to have a disability. We use this information to ensure we are reaching all parts of the Walsall community.
Your individual information will be kept confidential and any feedback you give us will be anonymised. We will not share your individual details with anyone else unless there is a legal reason for us to do so.
We keep your name and unique identifier separately to your anonymised information, securely in our offices until it is digitised, then held securely in our cloud storage. Information on paper will be destroyed by cross shredding. Digitised information will be deleted.
Any information that we hold about you will be destroyed three months after we share our report.
Your data protection rights: under data protection law, you have rights including:
Your right of access: you have the right to ask us for copies of your personal information
Your right to rectification: You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information that you think is incomplete.
Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
Your right to object to processing: You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability: You have the right to ask that we transfer the information that you gave us to another organisation, or you, in certain circumstances.
You are not required to pay a charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at 0800 470 1660 or info@healthwatchwalsall.co.uk if you wish to make a request.
How to complain: you can also complain to the ICO if you are unhappy with how we have used your data  The ICO's address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Helpline number: 0303 123 1113
Thank you for completing our survey
 
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